Samsung TV Common Problems And Solutions

Samsung TV Common Problems And Solutions


Samsung is one of the most preferred television brands in the world. Besides television, this brand also manufactures a wide range of electronic devices such as camera, phones, washing machine, refrigerator, etc.

Every product is manufactured and thoroughly tested to provide exemplary performance to its users. Due to which the possibility of issues in its products is very less. However, due to prolonged use, you can find trouble in operating the device. This article focusses on issues and its resolutions on Samsung television.

Samsung TV Common Problems And Solutions

Compressed, cropped or stretched picture

This is one of the common issues that you face in a Samsung television. Sometimes, the image that appears on the screen looks squashed, stretched or cropped. This can hamper your television watching experience.

Picture size is one of the factors that impact the way the video signal is received by the television. Another reason could be the aspect ratio. If this ratio is off, then pictures are forced to stretch or crop. In other cases, the television cuts the edges of a picture to perfectly fit in broadcast formats. In this case, you would need to fix the size of pictures from available options i.e., zoom, wide, stretch or 16:9.

Problems while switching on

This issue is commonly seen in Samsung’s Q9, Q7, or Frame model. This problem can be due to a hardware issue. You need to obtain assistance from a qualified service technician to inspect the issue.

Some of the things that you can do on your own are:

  • Check the position of the “Standby Light” that is placed under the television. If you see that the light is on, then it implies that the television is obtaining power.
  • Press and hold the power button of your television for at least 10 seconds to ensure there is no issue with the remote control.
  • Make sure that the AC power wire is safely plugged into the wall outlet and the television. If you use a surge protector or electricity board, then try to plug the television directly into the wall outlet. This will lessen potential interference to a significant extent.

Lines on the television screen

This problem is generally seen in Samsung’s QLED Q9 television. There are several causes for the occurrence of lines on the screen. Some of them being:

  • A series of dead pixels.
  • A faulty controller in the television.
  • The external device linked to the television.
  • The wires used to join the television to an external device.

To resolve this problem, we need to identify the right cause of this problem. This requires a few steps to be performed:

  1. Change the power source.
  • If you find that the lines are showing on all power sources, then perform below steps.
  • If you find lines are shown only on one power source, then it implies that connection cable or power source has a defect. Contact the device manufacturer for assistance.
  1. Do a Picture Test.

With the help of remote control choose Menu -> Support -> Self Diagnosis -> Picture Test and then follow the prompts as displayed on the screen.

Press the “Home button” on the remote control to enter into the “Smart Hub”. Now choose Settings. Scroll down the options and choose Support. In the Support menu, choose Self Diagnosis. In the menu, select Picture Test. This will open a pop-up box that informs you that a ”test photo” will be displayed. Press OK to continue.

If the problem is still there in the test picture, then you need to call an authorized Samsung service technician to resolve the fault.

  1. Check the television by connecting it to the USB Drive.
  • If you don’t find the lines on the screen, then it indicates a problem with the connection cable or source.
  1. Reset your television.

Unclear picture of fuzzy text when connected to Smart TV

This is another common complaint that people face when they attempt to connect the computer to their Samsung TV. Users find either the text displayed on the screen to be fuzzy or images to be grainy. The reason for this problem is that the scaling of the television is set to “standard HDMI input”. To solve this issue, it only requires to change the name of the input to either “PC DVI” or “PC”. Once you rename it, your television will automatically adjust itself to the scaling of the input.

You need to follow below step by step instructions to rename your television source.

  • Switch on the television and press the “Source” button on the remote control.
  • With the help of the navigation keys, choose the source that you would wish to rename.
  • Once chosen, press the “Tools” button.
  • Scroll and choose “Edit name”. Now press Enter.
  • Choose the name from the available list and press Enter.
  • Exit the menu.
  • Your input is now renamed.


These are some of the common issues that you can come across while using your Samsung television. If the above basic troubleshooting steps don’t solve your issue, then it is suggested to get the assistance of a specialized Samsung service technician.

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